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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Adriana Carbajal

November 24, 2025

5  out of  5
rating by Adriana Carbajal
"We have been customers for 14 years with this company and we are VERY satisfied with their polite services. Always there, great discounts and reasonables prices👌. Thanks Kameren for keep your services the best!"
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Private Black Car

November 21, 2025

5  out of  5
rating by Private Black Car
"We have all our personal vehicles insured woth this agency and have never had any issues. Always friendly, quick to respond, and knowledgeable. When I have to go into the actual office, I get greeted nicely and its always clean. I highly recommend Mr. Kameren and his office."
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Maria Cruz

August 22, 2025

5  out of  5
rating by Maria Cruz
"Cindy nos ayudó a bajar nuestro pago mensual!!"
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Merel Coit

March 21, 2025

5  out of  5
rating by Merel Coit
"Best decision I made to stay with State Farm. Customer service is great, already had my same app. They also knew me by name. Appreciate!!"
We responded:
"Thank you sir!"
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Liz Acuna

March 12, 2025

5  out of  5
rating by Liz Acuna
"Stephanie was very helpful with a pleasant personality. I appreciate her for looking out for my best interest with renters and auto insurance. I appreciate Cindy for reaching out via text. I’m often running around so I’m glad her texts remind me of what needed to get done. Thank you, Ladies! God bless!"
We responded:
"Thank you Liz!"
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Gerardo Ramos

March 3, 2025

5  out of  5
rating by Gerardo Ramos
"Estoy muy agradecido con el servicio que se ofrece realmente amable y profesional."
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Cecy Gutierrez

February 19, 2025

5  out of  5
rating by Cecy Gutierrez
"I had an amazing experience with Stephanie, she is absolutely the best! Her customer service is top-notch, and she exceeded my expectation as I was having issues with my homeowners insurance policy. She is absolutely awesome!! Highly recommend her as she is very well knowledged and can answer pretty much any question! :) Thanks Steph!! Nevertheless, Alexandra and Crystal are also great!! :D"
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Tevin D. Nelson

February 13, 2025

5  out of  5
rating by Tevin D. Nelson
"I absolutely love being with State Farm, and the customer service is top-tier"
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Joann Barrera

January 31, 2025

5  out of  5
rating by Joann Barrera
"Totally recommend Alexandra for helping me with auto & life insurance. Also thankful for Stephanie for finalizing my quote very fast & friendly! Good customer service"
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Elisha Ndlovu

January 31, 2025

5  out of  5
rating by Elisha Ndlovu
"Stephanie and Kameren made the process of getting a new policy very seamless! Thank you."
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Joseph Brown

January 14, 2025

5  out of  5
rating by Joseph Brown
"I had the pleasure of speaking with Kameren about an upcoming insurance need. He explained my coverages and options available, and patiently addressed each question that I had. He even took the time to connect on a personal level, which is important given current times as it relates to insurance. I was left with greater assurance after our conversation. I certainly would recommend this branch to others."
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Perla Cruz

January 14, 2025

5  out of  5
rating by Perla Cruz
"I’ve had great experiences with Kameren and Stephanie. They have both served my family with the utmost respect and warmth. They are very knowledgeable about their products and were very helpful at the time of selecting the various policies for my family members. I highly recommend them for a variety insurance needs. All their staff at their office has always been very kind and respectful when we come over for meetings."
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Blanca De Sánchez

January 7, 2025

5  out of  5
rating by Blanca De Sánchez
"Fueron muy amable jascaie"
We responded:
"Thank you, Blanca - Jackie is a sweetheart! Appreciate the compliment and recommendation!"
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Evelyn Torres

January 7, 2025

5  out of  5
rating by Evelyn Torres
"I have had a great experience with this State Farm agency. Alexandra Bautista is the agent that had me set up with my new policy and was able to provide answers to my questions. I appreciate her efficiency and assistance through the process. Highly recommend!"
We responded:
"Thank you Evelyn - Alexandra is the ultimate professional, thank you for recommending her!"
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Emily Cruz

December 20, 2024

5  out of  5
rating by Emily Cruz
"Very friendly and helpful. Love the staff always providing great information !"
We responded:
"Thank you Emily! - Come back for more hot chocolate!"
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LaTrika Peoples

December 18, 2024

5  out of  5
rating by LaTrika Peoples
"I transferred back to Texas from Georgia almost 2 years ago and could not be happier with this agency! Stephanie has been a great resource and help during my transition back over the last couple of years. Just got another policy because of her diligence and great customer service!"
We responded:
"Thank you, Latrika - you've always been easy to work with and very understanding! Steph is awesome - thanks for the recommendation!"
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AIR SKY Entertainment

December 10, 2024

5  out of  5
rating by AIR SKY Entertainment
"Very helpful. I came in for an appointment and Kameren gave me some very good advice about my finances. I also pay my car insurance with him and got a great deal! Have not had any issues."
We responded:
"Thank you Keaira - great conversation - looking forward to working with you!"
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Javed Shaikh

July 5, 2024

1  out of  5
rating by Javed Shaikh
"I had a terrible experience with State farm and this insurance agent firm. They termed my auto insurance without sending emails or calling me for the reason. I was not aware of my auto insurance termed for close to 2 months. Very unprofessional behavior in terms of communications."
We responded:
"Hi Javed, just replying to your review. As soon as I was informed there was an issue with your account (Saturday), you and I spoke on the phone (Monday morning), I spoke to our corporate office and your auto insurance was reinstated immediately. The error did not originate from my office, and I called and texted you immediately to resolve the issue. I was very thorough and did not delay in communicating with you personally. I tried to get your premium waived during the time your policy was showing inactive as a courtesy but was unable to because it was reinstated as if it was never inactive. I understand this is a bit frustrating, just want to make it clear there was no delay in response/communication from my office, there was no lapse in coverage, and I resolved your account as soon as I was aware. Also, we had an easy, pleasant conversation Monday morning - after you wrote this review. In the future, please give me a chance to address any issues before leaving reviews like this - Kam "
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Victoria Lambert

June 20, 2024

5  out of  5
rating by Victoria Lambert
"I absolutely love Kameren and his team! They are knowledgable, attentive, and very personable. I have enjoyed the partnership. Please give them a call."
We responded:
"Thank you Victoria!"
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Psychic Roni

June 19, 2024

5  out of  5
rating by Psychic Roni
"Awesome team! Love my agent! Trustworthy and hard working! Really knows his stuff! My policy was just what I needed!"
We responded:
"Thanks for your review Roni!"
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David Nelson

June 18, 2024

5  out of  5
rating by David Nelson
"I recently was shopping for new insurance coverage and was referred to Kameren Nelson’s office through a business partner of mine. When I say the level of professionalism and quick response to what my needs were, hands down this office has it. I’ll definitely refer people to this state farm branch."
We responded:
"Thanks David!"
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Loya Thompson

June 18, 2024

5  out of  5
rating by Loya Thompson
"If I could give more than 5 stars I would!! I have dealt with many insurance agencies, and I can honestly say that this has by far been one of my best experiences yet! The customer service is impeccable! I’ve never dealt with agents that take the time to actually listen to and identify your needs, and not just trying to make a sale. Thank you all for everything and keep doing what you’re doing! Highly recommended!!"
We responded:
"Thank you Loya! Appreciate your recommendation!"
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Stacy Adams

June 18, 2024

5  out of  5
rating by Stacy Adams
"This was one of the BEST experiences I’ve ever had with an insurance company! Kameren Nelson and his team are “ 1st Class”.Very organized, professional and Customer service driven. I will definitely continue to do business here."
We responded:
"Thank you for the amazing review and recommendation!"
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Doc Rackley

June 12, 2024

1  out of  5
rating by Doc Rackley
"HONEST REVIEW: EDIT TO AN HONEST REVIEW Finally free from this hell hole of an insurance agent office. Even in the last of it, they lady I spoke with today had to belittle me acting as if I didn't know how things were supposed to go. If you go with statefarm, please don't choose this office despite the rating they have (Google allows you to pay to have bad reviews removed) It's just bad service. Had issues the entire time I was with them. (6/12/24) Review from 10/23 I know everyone has their own experience, but I have had nothing but issue after issue with this office. Make sure you drill them on all the details and be sure to stay on top of the communication yourself. If you don't they will not make the effort to keep you informed. Took months to get my policy worked out, with phone calls, emails, and texting. There was even a period where no one was answering the phone nor returning my calls I was told one price and then charge another, when I called to question I was told they were sorry that I was mis informed but this is how it goes. I will say they are polite as they can be, I did get the vibe she was super annoyed though about it. However, giving out mis information and then simply just saying sorry isn't really not cool. "Again we are sorry for the misinformation but there's nothing we can do." Another review 10/23/23 Got an email saying my premium was going up. The email was super misleading. No dates given no monthly info given (which is how I pay) just a generalized this is how much you'll be going up and not when it was happening. Had to call the office. Had to ask 3 different ways to get an actual answer. I will be going to a new insurance company. I've tried really hard to give this office a shot but they drop the ball constantly. Like I said, everyone has their own experience. I'm not knocking any of the other reviews this is just mine. I'll finish out my policy and most likely switch agencies."
We responded:
"This was your entire review, I'm glad I saved it....don't edit out the part where you called me genuine after getting involved and calming you down... Review Updated Brittney Rackley 10/9/2023 HONEST REVIEW: EDIT TO AN HONEST REVIEW Review from 10/23 I know everyone has their own experience, but I have had nothing but issue after issue with this office. Make sure you drill them on all the details and be sure to stay on top of the communication yourself. If you don't they will not make the effort to keep you informed. Took months to get my policy worked out, with phone calls, emails, and texting. There was even a period where no one was answering the phone nor returning my calls I was told one price and then charge another, when I called to question I was told they were sorry that I was mis informed but this is how it goes. I will say they are polite as they can be, I did get the vibe she was super annoyed though about it. However, giving out mis information and then simply just saying sorry isn't really not cool. "Again we are sorry for the misinformation but there's nothing we can do." Like I said, everyone has their own experience. I'm not knocking any of the other reviews this is just mine. I'll finish out my policy and most likely switch agencies. Review from earlier in the year ** Without going into too much detail. I had a not so great experience in the beginning. Then Kameren himself got involved and personally handled the situation. Even with me being very upset at that point (and very heated ill add) he made everything calm down and got my insurance where it needed to be. Thank you to Kameren! Genuine man. "
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Sazzon Zu

May 27, 2024

1  out of  5
rating by Sazzon Zu
"Called them to cancel my policy and they assured me that they canceled and I didn't need to do anything but I was charged after 10 dayq for my next month. I reached out to state farm hotline just to find that they never cancelled my policy when I asked them to. *** Reply*** No I have a different name in file. Please DM me if you want to discuss this issue further because I couldn't get hold of the agent from Kameren Nelson today and the agent that I spoke to today made a note for you guys too to contact me tomorrow after the office opens."
We responded:
"Hi Sazzon Zu, you have the wrong Statefarm Agent - my office is in Irving, TX. I searched and could not find your name in the system. I understand your frustration, just please leave the review at the appropriate office so they can address it. Please remove this review and add it to the correct agency, so they can address any issues with your account. ***Reply*** Hello, I can't initiate a direct message from this account..(Business to Individual) I can only respond once I've received a message. Please DM your name so I can call/text/email you directly to ensure you received your full refund and identify where the error occurred. Also, I did not have a notification from our 24hr service to return any phone calls either, or you can text me 214-441-0349 and I'll be able to see your account from there - Kam "